Level 1 competencies for administrative jobs
Core competencies
The core competencies for jobs at this level must be reflected in your written application.
- Making effective decisions
- Takes decisions within the limits of their role quickly and confidently.
- Will speak up and challenge decisions constructively.
- Understands the context and background to the tasks they are asked to undertake.
- Thinks through the implications of their decisions - considers their impact on the rest of the team.
- Asks questions to clarify important points.
- Making things happen
- Works in an organised manner to deliver on time and to a high standard.
- Accurately prioritises their work wherever possible.
- Reprioritises to support their team achieve its objectives.
- Deals with problems before they are a threat to delivery.
- Works with energy and pace to make things happen.
- Navigating change
- Works quickly and efficiently - consistently delivers on time.
- Readily volunteers to assume new responsibilities - happy and flexible to work where needed most.
- Visibly steps up a gear to respond to emergencies.
- Is open minded and positive about changes.
- Quick to pick up on new procedures and approaches.
- Collaboration
- Proactive about contributing to work of whole team, not just own work.
- Takes an interest in who they work with - builds an appreciation of their backgrounds, skills and preferences.
- Is consistently empathetic, supportive and respectful of colleagues.
- Welcomes requests for help from within and outside team - always meets commitments.
- Shares own knowledge openly and freely.
- Leading and influencing
- Demonstrates pride in the organisation and what it stands for.
- Ensures written communication is clear and accurate - in plain English.
- Speaks clearly and checks that they are understood.
- Asks questions to appreciate other's ideas and points of view.
Role specific competencies
- Developing high performance
- Identifies own skills and knowledge gaps for their development plan.
- Is enthusiastic about learning and development - makes time to achieve development objectives.
- Regularly seeks feedback and makes changes as a result.
- Takes responsibility for quality of work - asks for training/guidance when unclear.
- Develops self beyond scope of current role.
- Thinking with vision
- Understands how their tasks fit into achieving our outcomes.
- Carries out own tasks in a way that makes it easier further on in the process.
- Asks questions to get clarity on what success looks like, takes steps to achieve this.
- Shows an interest in our wider priorities and vision and asks questions to find out more.
- Suggests new ideas to improve how their job is done.
- Delivering in partnership
- Works and proactively seeks to build relationships with delivery partners in the same way as colleagues within the organisation.
- Takes an interest in who they work with - builds an appreciation of their backgrounds, skills and preferences.
- Effectively meets and anticipates delivery partners' needs when co-working.
- Open to the different perspectives, input or advice that delivery partners offer.
- Delivering value for money
- Works as efficiently as possible.
- Understands business data within own area.
- Treats tax-payers' money with respect.
- Identifies and communicates opportunities to reduce waste/save money.
- Challenges others appropriately where they see wastage.