We believe in the three pillars of sustainable development and we make all of our decisions by considering a social, environmental and economic perspective.
As public servants our roles are as diverse as the uses of the sea. However we all have two things in common: we care about the sea and we care about our customers.
No matter what your request is or your reason for contacting us, we want the level of service we provide to you to be exemplary, for this we believe we are individually and collectively responsible.
We are committed to our customer charter and providing an exemplary service. If you are not satisfied with any aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible. Please see our customer complaints process for guidance on how we can help you if you are unhappy with our service.
We carried out our third annual customer satisfaction survey earlier in 2013. The results have now been analysed and our customer service strategy has been enhanced in line with the valuable customer feedback provided and as part of our commitment to continuous improvement. Read the full results of the 2013 Customer Satisfaction Survey (PDF 77 KB) and changes we have made as a result of the survey.
As well as our commitment to provide exemplary customer services, information rights legislation gives a general right of access to information held by any public sector organisation. Read more about rights of access to information under the Environmental Information Regulations 2004, Freedom of Information Act 2000 (FOIA) and the Data Protection Act 1998 (for information about you).
Marine Management Organisation
Newcastle upon Tyne
Tel: 0300 123 1032
Fax: 0191 376 2681