Customer services

We believe in the three pillars of sustainable development and we make all of our decisions by considering a social, environmental and economic perspective.

As public servants our roles are as diverse as the uses of the sea. However we all have two things in common: we care about the sea and we care about our customers.

No matter what your request is or your reason for contacting us, we want the level of service we provide to you to be exemplary, for this we believe we are individually and collectively responsible.

Our commitment

We are committed to our customer charter and providing an exemplary service. If you are not satisfied with any aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible. Please see our customer complaints process for guidance on how we can help you if you are unhappy with our service.

We carried out our second annual customer satisfaction survey earlier in 2012. The results have now been analysed and our customer service strategy has been enhanced in line with the valuable customer feedback provided and as part of our commitment to continuous improvement. Read the full results of the 2012 Customer Satisfaction Survey (PDF 78 KB).

More information about changes we have made as a result of the Customer Satisfaction Survey 2012.